The success of a business depends on managing a few critical aspects. A lot of information is available on selecting the appropriate KPIs (Key Performance Indicators). Over my career of 28 years, I have worked in various domains. I have worked in a ten-employee company and a 1000-employee company. In hindsight, more than the complex KPIs, a few rudimentary behaviors, actions, strategies have worked out well for me. In this series of blogs, I plan to unravel them for you. These small metrics have a significant impact, and therefore, the name of this series - Big Small Metrics. \
I shall try my best to divide the series into logical sections so that the reader can retrieve them later as per their needs. Together, I shall present a hundred parameters that can impact your business. Most of the things I write in these blogs are basic. We have used them on and off. However, since we do not make them part of our routine. By measuring, we make a conscious effort to practice it regularly.
For example, I have always loved to go out for dinner with colleagues. I have done it regularly in SI Group and Yashraj Biotechnology Ltd. We had a group called MIT (Manufacturing Integration Team) in SI Group. This group met every year at various exotic locations around the globe. The main agenda was knowledge sharing and discussing technical developments across various sites. However, the most impact came from the dinners we all had together. There, we gelled up as a team. That friendship continues even when it's now a decade that I have moved out. Most of these dinners were with cross-functional teams and rarely planned with any business agenda. The only objective was to bond with and learn more about people. This small initiative went a long way in fostering teamwork and collaboration. Many solutions came out of casual conversations we had during these meals.
COVID has made us innovative. You can order a meal from Swiggy and have it delivered to your customer. You can then plan a lunch meeting over a video call with them. I have done it. It works.
Now, this is a great initiative. However, unless we set a goal and measure, it's of no great use.
We have approximately 200 opportunities to have lunch with the people we work. We can add another 12 dinner opportunities to it. How many have we utilized? We can take a goal of at least having one meal/month with people from other departments or customers and at least one dinner/quarter with a cross-functional team.
What's your score?
I plan to share such ideas with you over the next hundred blogs. These blogs are your repository of ideas. Pick a few of these ideas depending on the objective and application and use the right metrics with it.
Do share your stories with me.
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